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Your search has returned 99 resultsTrust apologises to patient for failures in his care and treatment
The Belfast Trust should have adopted a more patient-centred approach when caring for a man with liver cancer.
Complaint about out-of-hours GP surgery
Given the risk factors involved, we concluded that a doctor should have considered a different diagnosis when treating an elderly patient.
Department failed to properly monitor actions of insolvency practitioner
A complainant claimed that failures by the Department for the Economy resulted in his partner sustaining a significant financial loss.
Trust did not follow appropriate guidelines when assessing care of child with special needs
We upheld a mother’s complaint about the South Eastern Trust’s care of her son during her 3 week stay in hospital.
Training resources for staff in public bodies
We've released a set of videos to help staff in public bodies deal with complaints.
Topics include an explanation of the principles of good complaints handling, how to investigate complaints, and how to make and communicate good decisions. The videos explain why it's important to listen carefully to complainants, and show how learning from complaints can help improve public services.
They are available here.
Decisions over x-ray were appropriate
It was reasonable for a GP practice to cancel plans for a patient’s x-ray. It also did not need to reschedule the procedure given that the patient no longer lived in the area.
Easter closure
Our office is closed for the Easter break between 2.30pm on Friday 18 April until 9.00am on Wednesday 23 April.
Our online complaints form is available here if you wish to make a complaint during this time.
Delay in providing shoulder surgery for patient was ‘unreasonable’
A man complained about how his late wife was cared for after she suffered a fall. We upheld parts of the complaint.
Investigation into complaint about resident’s fall in care home
A care home resident was left alone while using the bathroom despite her care plan stating she needed the assistance of at least one member of staff.
Complaint about care of nursing home resident with Covid-19
A man believed that staff from his wife’s care home should have consulted with doctors when she contracted Covid-19. We partially upheld the complaint.