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Trust failed to explain reasons for not carrying out Serious Adverse Incident investigation

A woman whose father died in Causeway Hospital after removing his oxygen mask believed he should have been monitored more closely.  She also questioned why the Trust did not commission a review into the incident.

Woman unfairly removed from GP Patient List

A breakdown in the relationship between a GP Practice and a patient led to her being removed from its Patient List.  We welcomed the staff training delivered by the Practice which followed our investigation.

Trust under no obligation to inform families about Continuing Healthcare assessments.

A complainant said that if the South Eastern Health Trust had carried out a proper healthcare assessment it might have been responsible for paying her mother’s nursing home fees . 

Treatment of a patient by the Northern Health & Social Care Trust

A woman complained about the care given to her husband in Antrim Area Hospital in the weeks before his death.  We upheld parts of the complaint.

Trust gave cystic fibrosis patient appropriate medication

We found the Belfast Trust was right to encourage a patient with cystic fibrosis to persevere with its chosen course of treatment, but criticised a lack of community dietetic support which left her at potential risk of harm.

Investigation into delay in diagnoses of patient’s stroke

Nursing staff in the Belfast Trust should have referred a patient to doctors after they noticed possible signs of a stroke.

Trust dealt fairly with man’s request for assistance

A man with Crohn’s Disease asked the Southern Trust to provide him with an additional bedroom and bathroom.

We found the Trust’s decision to only approve a new bathroom was appropriate.

Investigation into GP Practice’s treatment of patient

We found a GP Practice treated a man's elbow appropriately.  However, we believed that the man's complaint about his treatment prompted the Practice to remove him from its list.

We said this was unfair. 

Care and treatment of patient following hip operation

A patient in the Western Trust said her hip surgery caused her ongoing pain, leaving her with anxiety and depression.

We found the Trust correctly performed the surgery and gave the patient appropriate post-operative care, but that it should have checked for signs of infection after a first operation failed.

Trust did not properly diagnose patient before discharging her from hospital

We upheld a complaint from a woman who said that her late mother should not have been discharged from Antrim Area Hospital.

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