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Your search has returned 213 resultsIdentifying and supporting public service users in vulnerable circumstances
A set of learning resources to help organisations support people who are experiencing vulnerability.
Publications
This section contains our Principles of Good Administration, the Principles of Good Complaint Handling, as well as our Case Digests, Quarterly Bulletins, Surveys and more.
The care and treatment of a patient in Antrim Area Hospital
A woman complained that the Northern Trust should have consulted her and her family when making decisions around the care of her late mother.
We found the Trust's decision making at the time was appropriate, but were critical of the way it dealt with her complaint.
Free learning resources to help organisations support people who are experiencing vulnerability
Anyone can experience vulnerability at some point in their life. People experiencing vulnerability may mean they struggle to access and navigate public services, which in turn can lead to disadvantages. While some people may not see themselves as vulnerable, being mindful of this helps public service providers ensure that everyone's unique and individual needs are identified and met.
With others, we have created a set of resources to help public service providers support people experiencing vulnerability.
The toolkit contains a Powerpoint presentation, a Workbook, Facilitator's Notes, and videos with contributions from organisations discussing their work in this area.
Access the resources here: www.nipso.org.uk/resources/vulnerability
The care of a patient by the Southern Trust’s Home Treatment Crisis Response Service
A complainant raised concerns about how the Southern Trust cared for her vulnerable sister.
Our investigation found a number of failings by the Trust.
Trust’s response to Continuing Healthcare request was not in line with guidance
A man asked the South Eastern Trust to check whether his mother was entitled to help with her care home fees.
We found the Trust failed to properly deal with the request and asked it to re-assess her primary care needs when revised guidance becomes available.
Quarterly Bulletin - July 2024
We produce a Quarterly Bulletin to give readers a short update on our most recent work.
The July Bulletin highlights two reports into complaints about health trusts, and one into a complaint about a government department. It also contains information about our work to help public bodies support users experiencing vulnerability.
Care and treatment failures contributed to death of patient
A man was admitted to Altnagelvin Hospital with severe abdominal pain.
Our investigation found that a series of delays in his care and treatment, and a failure to manage his sepsis, contributed to his death.
Trust failed to assess patient’s eligibility for Continuing Healthcare
We asked the Northern Trust to apologise to a man after it failed to properly deal with his request for Continuing Healthcare.
Investigation of a complaint against the Western Trust
A woman complained about the care her late husband received in hospital during his treatment for cancer.