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Your search has returned 213 resultsPatient removed from waiting list for medical reasons
A man claimed the Belfast Trust removed him from an in-patient waiting list because he had complained about one of its surgeons. Our investigation found no evidence to support this view.
Public Awareness Survey
We have appointed Opinion Research Services (ORS) to carry out our second Public Awareness Survey.
ORS will be contacting around 600 members of the public throughout March and April 2024 to ask questions about their awareness of NIPSO and their attitudes to complaining about public services.
The information we obtain from the survey will help us decide how to improve our service going forward.
We will publish the survey's findings later in the year. In the meantime, if you would like to know more about the survey please get in touch with us at communications@nipso.org.uk
The report from the first survey, carried out in 2021, is available here.
Complaint about the care and treatment of a patient with Covid-19
We upheld a woman's complaint about the care given to her father, who passed away in Antrim Area Hospital in 2021.
Complaint about council’s decision to approve planning application
Mid and East Antrim Borough Council failed to fully record the reasons why it approved a planning application for a domestic garage. However, we found it would not have reached a different decision had the failings not occurred.
Failings by Trust caused patient's family upset and frustration
A woman complained about the treatment her father received in Altnagelvin Hospital, including that he should not have had a catheter inserted while he was dying. We upheld parts of the complaint.
GP Practice gave cancer patient the right level of pain relief
We investigated whether an increase in a man’s prescription caused him to attend hospital the following day.
We found the Practice’s increase in the dose fell within the prescribed limits.
Belfast Trust made reasonable efforts to obtain unlicensed medicine
A man questioned why medicine ordered from Scotland to treat his sick wife took two weeks to arrive. We found that the Belfast Trust’s efforts to procure and transport the medicine were reasonable and appropriate.
Complaint about council’s handling of a planning application
We asked Mid and East Antrim Council to apologise to a man for failures in the way it dealt with a planning application.
Eye examination by nurse was appropriate
A patient in a medical practice complained that her eye infection should have been examined by a GP rather than a nurse. We found that the examination was appropriate, but that a GP should have seen the patient following her request.