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Your search has returned 190 resultsChristmas and New Year opening hours
Please note that we will be closed to the public from Tuesday 24th December 2024 to Thursday 2nd of January 2025.
If you wish to submit a complaint you can still use our online complaints form anytime.
Patient felt ‘forced’ to proceed with chaperone before undergoing medical examination
A patient should have been told by her doctor that she did not need to be accompanied by a chaperone during gynaecological treatment.
Northern Ireland Housing Executive properly assessed man’s housing application
A man claimed he was treated unfairly by the Housing Executive when it rejected his application for a three-bedroomed house.
Investigation into a complaint about the Belfast Trust
A woman complained that nursing staff failed to meet her late mother’s personal hygiene needs while she was in hospital. She also complained about the Trust’s decision not to carry out a planned kidney operation.
Complaint about Primary School partially upheld
A woman complained about her daughter’s teacher and of the school’s failure to act on her concerns.
GP Practice treated patient appropriately
A woman complained that her husband’s GP failed to recognise the seriousness of his condition. We found it managed his care in accordance with good practice.
Quarterly Bulletin - October 2024
Our latest Quarterly Bulletin contains information about:
- Our Ombudsman's Report for 2023-24
- Resources on patient safety
- A new Case Digest on care homes
- Testimonials from our users
- Two investigation reports into complaints about health trusts
New investigation reports
Our latest published reports include our findings into complaints about:
- a primary school
- a secondary school
- two GP practices
- the NI Housing Executive
- four Health Trusts
Read these reports, and search or browse for many more here.
Child unnecessarily restrained after Trust failed to monitor use of specialist seating
The Western Trust approved two special chairs for an autistic child to use in school without properly assessing his needs. The Trust should also have given the school clearer instructions on how the chairs were to be used.
Read our full report here.
Visitors to our office
Please note, if you intend to visit us in person during the week beginning 18 November we would ask if you could telephone us in advance on our Freephone number 0800 343424.
This is a temporary arrangement to accommodate repair work taking place on our premises.
We apologise for any inconvenience.