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Your search has returned 213 resultsThursday 18 January
Our office is closed to the public today, but our phone lines are open as normal.
We apologise for any inconvenience.
Getting out and about
Our Engagement Team meet community groups, charities, other public bodies, and members of the public across Northern Ireland to listen to their issues and to tell them about our service.
If you would like a visit from one of the team, please get in touch!
Health Trust should have recorded reasons for refusing Direct Payment
A woman complained about a Trust’s decision not to allow her son to be his brother’s paid carer.
We found that social workers provided the family with appropriate support, but asked the Trust to re-examine its decision as we could not be sure it had correctly applied Departmental guidance.
Quarterly Bulletin - January 2024
Our Quarterly Bulletin highlights some of our most recent investigation reports and provides other updates on our work.
Trust failed to give cancer patient adequate level of care
A woman complained that hospital delays contributed to her mother’s early death. We found a number of failings in her care and treatment.
Complaint about the Northern Health and Social Care Trust
A Health Trust’s decision to admit a woman to a care home was appropriate, but its communication with her carer fell below the expected standards.
William Walker
Newry, Mourne & Down District Council
Paragraph 4.2
Breach of Paragraph 4.2
Trust followed relevant guidance over Adult Safeguarding concerns
The son of a care home resident raised concerns about his father’s treatment in the home. We found that the Trust followed the correct Adult Safeguarding guidelines while looking after him.
Complaint about the treatment of a patient in Causeway Hospital
A man who suffered a back injury at work was treated appropriately by clinicians in the Northern Trust. However, we found that when the man made a complaint about his treatment, the Northern Trust did not answer all of his questions.