Investigation reports

We upheld a complaint about the way in which a resident was fed by care home staff, causing her to choke and vomit.

A check by the Belfast Trust to see whether a nursing home resident was entitled to continuing healthcare was incorrect.  We asked it to carry out a new assessment.

A woman complained that her late father was “left to suffer” in pain at the Ulster Hospital.  We found no failures in his care and treatment, but said that the Trust’s communication with the woman during her father's final days could have been clearer.

We asked the Western Health Trust to reflect on what it might have done differently in the treatment of an elderly patient in Altnagelvin Hospital.

We upheld a complaint from a woman who failed to get an epidural in the Ulster Hospital before she gave birth.

An investigation into complaints about the end of life care received by a man in the South West Acute Hospital has found that he was treated appropriately by medical staff.

The Ombudsman has partially upheld a complaint about the care and treatment of man while he was an in-patient in the Lagan Valley Hospital in 2017.

A woman complained about the treatment given to her late mother in the Royal Victoria Hospital.  We found the patient’s care was largely appropriate, but asked the Trust to apologise to her daughter for the insufficient pain relief given to her mother over a 2 day period.