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We asked the Belfast Trust to apologise to a man for taking 10 months to complete a criminal record check, thereby delaying his application to look after his grandchildren.

Mid and East Antrim Borough Council failed to fully record the reasons why it approved a planning application for a domestic garage.  However, we found it would not have reached a different decision had the failings not occurred.

We upheld a woman's complaint about the care given to her father, who passed away in Antrim Area Hospital in 2021.

A woman complained about the treatment her father received in Altnagelvin Hospital, including that he should not have had a catheter inserted while he was dying.  We upheld parts of the complaint.

We asked Mid and East Antrim Council to apologise to a man for failures in the way it dealt with a planning application.

A patient in a medical practice complained that her eye infection should have been examined by a GP rather than a nurse. We found that the examination was appropriate, but that a GP should have seen the patient following her request.

We investigated whether an increase in a man’s prescription caused him to attend hospital the following day.

We found the Practice’s increase in the dose fell within the prescribed limits.

A man questioned why medicine ordered from Scotland to treat his sick wife took two weeks to arrive.  We found that the Belfast Trust’s efforts to procure and transport the medicine were reasonable and appropriate.

A woman whose father died in Causeway Hospital after removing his oxygen mask believed he should have been monitored more closely.  She also questioned why the Trust did not commission a review into the incident.

A breakdown in the relationship between a GP Practice and a patient led to her being removed from its Patient List.  We welcomed the staff training delivered by the Practice which followed our investigation.