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Your search has returned 456 resultsHome visits to vulnerable patient were necessary to ensure his safety
A woman complained that frequent visits by carers caused her brother to experience unnecessary stress and anxiety. We found the visits were undertaken in line with the relevant guidance and procedures.
Complaint about Department's investigation into waste management concerns
A man said the Department of Agriculture, Environment and Rural Affairs failed to investigate his reports of unlawful activity by a waste management company.
We upheld parts of the complaint.
Ombudsman partially upholds patient's complaint about his treatment at the Royal Victoria Hospital, Belfast
The patient complained that he should have had a scan and been assessed for surgery on his groin, about the attitude of the consultant who saw him, and that he was discharged from the hospital without any pain relief.
The care and treatment of a patient in Antrim Area Hospital
A woman complained that the Northern Trust should have consulted her and her family when making decisions around the care of her late mother.
We found the Trust's decision making at the time was appropriate, but were critical of the way it dealt with her complaint.
The care of a patient by the Southern Trust’s Home Treatment Crisis Response Service
A complainant raised concerns about how the Southern Trust cared for her vulnerable sister.
Our investigation found a number of failings by the Trust.
Trust’s response to Continuing Healthcare request was not in line with guidance
A man asked the South Eastern Trust to check whether his mother was entitled to help with her care home fees.
We found the Trust failed to properly deal with the request and asked it to re-assess her primary care needs when revised guidance becomes available.
Care and treatment failures contributed to death of patient
A man was admitted to Altnagelvin Hospital with severe abdominal pain.
Our investigation found that a series of delays in his care and treatment, and a failure to manage his sepsis, contributed to his death.
Trust failed to assess patient’s eligibility for Continuing Healthcare
We asked the Northern Trust to apologise to a man after it failed to properly deal with his request for Continuing Healthcare.
Investigation of a complaint against the Western Trust
A woman complained about the care her late husband received in hospital during his treatment for cancer.
Concerns over Trust’s failure to keep notes of discussion with patient
Nursing staff in the Belfast Trust provided appropriate care to a patient before he underwent elective vascular surgery. However, we found it of significant concern that the Trust failed to keep records of a discussion it had with him about the surgery’s risks.