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Due to the expected disruption caused by the public transport strike, our office will be closed to the public on Friday 15 December.

Our phone lines will be open as normal.

We apologise for any inconvenience this may cause.

Due to the expected disruption caused by the public transport strike, our office will be closed to the public on Friday 22 December.

Our phone lines will be open as normal.

We apologise for any inconvenience this may cause.

Our office is closed from the afternoon of 22 December until Tuesday 2nd January 2024.

If you wish to contact us during this time, please use our online complaints form or send us an email.

Merry Christmas and a Happy New Year!

Our office is closed to the public today, but our phone lines are open as normal.

We apologise for any inconvenience.

Our Engagement Team meet community groups, charities, other public bodies, and members of the public across Northern Ireland to listen to their issues and to tell them about our service.

If you would like a visit from one of the team, please get in touch!

Our Quarterly Bulletin highlights some of our most recent investigation reports and provides other updates on our work.

We have appointed Opinion Research Services (ORS) to carry out our second Public Awareness Survey.

ORS will be contacting around 600 members of the public throughout March and April 2024 to ask questions about their awareness of NIPSO and their attitudes to complaining about public services.

The information we obtain from the survey will help us decide how to improve our service going forward.

We will publish the survey's findings later in the year.  In the meantime, if you would like to know more about the survey please get in touch with us at communications@nipso.org.uk

The report from the first survey, carried out in 2021, is available here.

At a reconvened Adjudication Hearing held yesterday in the Downshire Civic Centre, Downpatrick, the Acting Commissioner, Mr Ian A Gordon OBE, having previously concluded that Councillor Patrick Clarke had breached the Local Government Code of Conduct for Councillors, imposed a sanction on him of disqualification for a period of three years for being, or becoming, a councillor.  Click here for a copy of the press release.

The Adjudication Hearing held yesterday in Downshire Civic Centre found that Councillor Patrick Clarke had failed to comply with the Northern Ireland Local Government Code of Conduct for Councillors.