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Council failed to properly consider report into conduct of Chief Executive

We found failures in Causeway Coast and Glens Borough Council’s decision to take no action over an independent report which was critical of its senior staff.

Read our investigation report.

Make a complaint

In this section you can make a complaint using our online form, get help making a complaint, or read about our investigation process.

Quarterly Bulletin - October 2023

Our Quarterly Bulletin highlights some of our most recent investigation reports and provides other updates on our work.

Wednesday 26 April

Please note that due to industrial action there will be a disruption to our normal service on Wednesday 26 April.

Launch of new website

Welcome to our new website!

We hope its welcoming design and clear layout will help you understand our work and how we can help you.

If you have any thoughts or suggestions on how we could improve things, we would be grateful for your feedback to communications@nipso.org.uk

Trust delayed man’s application for kinship of grandchildren

We asked the Belfast Trust to apologise to a man for taking 10 months to complete a criminal record check, thereby delaying his application to look after his grandchildren.

Read our investigation report.

Tuesday 31 October

Due to the adverse weather our office will be closed to the public on Tuesday 31 October.

Our phone lines will be open as normal.

We apologise for any inconvenience this may cause.

PIP and the Value of Further Evidence – a Follow Up Report

A report issued today has found that the Department for Communities has implemented a number of recommendations relating to how it uses further evidence in support of Personal Independence Payments, but that it must do more to improve the system for claimants.

Strengthening our roots: an overview report on tree protection in the planning system

Today we've released a new report on the protection of trees in Northern Ireland.  

'Strengthening our roots: an overview report on tree protection in the planning system' found that despite 369 tree protection breaches reported between 2019 and 2022, only one resulted in enforcement action being taken, and none led to prosecution.

It also found that despite having significant enforcement powers, less than half of local councils clearly state on their websites that it is a criminal offence to carry out works to protected trees without consent.  Others do not make any reference to the consequences of breaches. 

It states that a failure to provide clear information to the public has the potential to cause confusion, and risks creating a perception that local councils and the Department for Infrastructure see the protection of trees as a low priority.

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