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We publish our findings to help improve accountability in public bodies and to increase understanding of what we do.
Making a complaint
Information on what you need to do if you think a councillor has failed to comply with the Code of Conduct.
Quarterly Bulletin – December 2022
This Bulletin highlights some of our most recent investigation reports, including those which found serious failings in two care homes, and into complaints about the Department for the Economy and the Department for Communities. It also provides other updates on our work.
New standards for dealing with complaints in local government
Our Complaints Standards team are continuing to work with the local government sector in Northern Ireland to change the way they deal with complaints.
Frequently Asked Questions
Quick answers to your most commonly asked questions
Adjudications
This section contains information about forthcoming Adjudication Hearings and those which have already taken place.
For Service Providers
Information and advice for public bodies in Northern Ireland, including an explanation of how we investigate complaints and guidance on good complaints handling.
Wednesday 26 April
Please note that due to industrial action there will be a disruption to our normal service on Wednesday 26 April.
Easter opening hours
Please note that our office will be closed to the public on Friday 7th April, but we will still be taking calls and enquiries.
Quarterly Bulletin – March 2023
Our latest Bulletin provides updates on our most recent work, including our new Case Digest which contains guidance for schools on managing complaints. It also highlights some of our recently published reports, including our investigations into complaints about health trusts, a GP practice, and a local council.