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Your search has returned 116 resultsBelfast Trust made reasonable efforts to obtain unlicensed medicine
A man questioned why medicine ordered from Scotland to treat his sick wife took two weeks to arrive. We found that the Belfast Trust’s efforts to procure and transport the medicine were reasonable and appropriate.
Public Awareness Survey
We have appointed Opinion Research Services (ORS) to carry out our second Public Awareness Survey.
ORS will be contacting around 600 members of the public throughout March and April 2024 to ask questions about their awareness of NIPSO and their attitudes to complaining about public services.
The information we obtain from the survey will help us decide how to improve our service going forward.
We will publish the survey's findings later in the year. In the meantime, if you would like to know more about the survey please get in touch with us at communications@nipso.org.uk
The report from the first survey, carried out in 2021, is available here.
Trust failed to explain reasons for not carrying out Serious Adverse Incident investigation
A woman whose father died in Causeway Hospital after removing his oxygen mask believed he should have been monitored more closely. She also questioned why the Trust did not commission a review into the incident.
Woman unfairly removed from GP Patient List
A breakdown in the relationship between a GP Practice and a patient led to her being removed from its Patient List. We welcomed the staff training delivered by the Practice which followed our investigation.
Trust failed to explain reasons for not carrying out Serious Adverse Incident investigation
A woman whose father died in Causeway Hospital complained that staff should have monitored him more closely.
Read our full investigation report here.
Trust under no obligation to inform families about Continuing Healthcare assessments.
A complainant said that if the South Eastern Health Trust had carried out a proper healthcare assessment it might have been responsible for paying her mother’s nursing home fees .
Treatment of a patient by the Northern Health & Social Care Trust
A woman complained about the care given to her husband in Antrim Area Hospital in the weeks before his death. We upheld parts of the complaint.
Trust gave cystic fibrosis patient appropriate medication
We found the Belfast Trust was right to encourage a patient with cystic fibrosis to persevere with its chosen course of treatment, but criticised a lack of community dietetic support which left her at potential risk of harm.
Investigation into delay in diagnoses of patient’s stroke
Nursing staff in the Belfast Trust should have referred a patient to doctors after they noticed possible signs of a stroke.
Trust dealt fairly with man’s request for assistance
A man with Crohn’s Disease asked the Southern Trust to provide him with an additional bedroom and bathroom.
We found the Trust’s decision to only approve a new bathroom was appropriate.