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Your search has returned 114 resultsTrust to apologise for failures in care of diabetic patient
The Northern Trust failed to keep proper records of a patient's food intake, and didn't provide him with insulin after he experienced an episode of hypoglycaemia.
Home visits to vulnerable patient were necessary to ensure his safety
A woman complained that frequent visits by carers caused her brother to experience unnecessary stress and anxiety. We found the visits were undertaken in line with the relevant guidance and procedures.
Complaint about Department's investigation into waste management concerns
A man said the Department of Agriculture, Environment and Rural Affairs failed to investigate his reports of unlawful activity by a waste management company.
We upheld parts of the complaint.
Other Resources
Tools to help users experiencing vulnerabilities and general resources about NIPSO
Identifying and supporting public service users in vulnerable circumstances
A set of learning resources to help organisations support people who are experiencing vulnerability.
The care and treatment of a patient in Antrim Area Hospital
A woman complained that the Northern Trust should have consulted her and her family when making decisions around the care of her late mother.
We found the Trust's decision making at the time was appropriate, but were critical of the way it dealt with her complaint.
Free learning resources to help organisations support people who are experiencing vulnerability
Anyone can experience vulnerability at some point in their life. People experiencing vulnerability may mean they struggle to access and navigate public services, which in turn can lead to disadvantages. While some people may not see themselves as vulnerable, being mindful of this helps public service providers ensure that everyone's unique and individual needs are identified and met.
With others, we have created a set of resources to help public service providers support people experiencing vulnerability.
The toolkit contains a Powerpoint presentation, a Workbook, Facilitator's Notes, and videos with contributions from organisations discussing their work in this area.
Access the resources here: www.nipso.org.uk/resources/vulnerability
The care of a patient by the Southern Trust’s Home Treatment Crisis Response Service
A complainant raised concerns about how the Southern Trust cared for her vulnerable sister.
Our investigation found a number of failings by the Trust.
Trust’s response to Continuing Healthcare request was not in line with guidance
A man asked the South Eastern Trust to check whether his mother was entitled to help with her care home fees.
We found the Trust failed to properly deal with the request and asked it to re-assess her primary care needs when revised guidance becomes available.
Quarterly Bulletin - July 2024
We produce a Quarterly Bulletin to give readers a short update on our most recent work.
The July Bulletin highlights two reports into complaints about health trusts, and one into a complaint about a government department. It also contains information about our work to help public bodies support users experiencing vulnerability.