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How we deal with complaints

Information for councillors on how we assess, investigate, and adjudicate on complaints.

Frequently Asked Questions

Quick answers to your most commonly asked questions

Annual Reports

The Commissioner for Standards Annual Reports include statistical information on complaints and summaries of some of our investigations.

Accessibility statement for NIPSO

This accessibility statement applies to https://www.nipso.org.uk

Other Resources

Tools to help users experiencing vulnerabilities and general resources about NIPSO

Identifying and supporting public service users in vulnerable circumstances

A set of learning resources to help organisations support people who are experiencing vulnerability. 

Patient Safety

Resources from our conference in March 2024 on the theme of patient safety in Northern Ireland.

Make a complaint about us

We will always try and treat you with courtesy and respect, but there may be times when you are unhappy with our service.

Here's how you can make a complaint about us.

Feedback

Comments from people following our investigation of their complaints.

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