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About Us
About Us
- Who we are, what we do
  
  Information about our organisation
- Annual Reports
  
  Financial statements, governance reports, performance reports.
- Corporate Information
  
  Strategic Plans, minutes of meetings, our Principles.
- Feedback
  
  Comments from people following our investigation into their complaints.
Make a complaint
Make a complaint
- Online complaints form
  
  Tell us about your unresolved complaint.
- How to make a complaint
  
  Advice on how to complain to a public body and what to do if you remain unhappy at the end of the process.
- How we deal with your complaint
  
  Information about our assessments and investigations
- Make a complaint about us
  
  How to make a complaint about NIPSO
For Service Providers
Information for Service Providers
- Information and Guidance
  
  Resources to help public bodies understand our role
- Complaints standards
  
  Information on our work to create Model Complaints Handling Procedures for public bodies
Our Investigations
Case Decisions
- Reports and case summaries
  
  Investigations into complaints from the public
- Own Initiative Investigations
  
  Investigations we've launched on our own initiative
Other Resources
Resources
- Patient Safety
  
  Resources on the theme of patient safety in Northern Ireland.
- Vulnerability
  
  Information to help users experiencing vulnerability
- Publications
  
  Ombudsman Principles, Case Digests, Bulletins and more

Search results

Your search has returned 13 results

How we deal with complaints

Information for councillors on how we assess, investigate, and adjudicate on complaints.

Annual Reports

The Commissioner for Standards Annual Reports include statistical information on complaints and summaries of some of our investigations.

Luke Poots

Lisburn & Castlereagh City Council

Hearing Date/Time

15/02/2024 - 09:30

Alleged Breach

Code of Conduct Paragraphs 4.2, 4.3, 4.6, 4.16, 6.3, 6.4, 8.1, 9.3.

Decision on Breach

Breach of Paragraphs 4.2, 4.3, 4.6, 6.3, 6.4, 8.1, 9.3

Accessibility statement for NIPSO

This accessibility statement applies to https://www.nipso.org.uk

Identifying and supporting public service users in vulnerable circumstances

A set of learning resources to help organisations support people who are experiencing vulnerability.

Patient Safety

Resources from our conference in March 2024 on the theme of patient safety in Northern Ireland.

Patrick Brown

Newry, Mourne & Down District Council

Alleged Breach

Code of Conduct Paragraph 4.2, Paragraph 4.6, Paragraph 4.14

Decision on Breach

Breach of Paragraph 4.2, Paragraph 4.6, and Paragraph 4.14.

William Walker

Newry, Mourne & Down District Council

Hearing Date/Time

24/05/2024 - 09:30

Alleged Breach

Paragraph 4.2

Decision on Breach

Breach of Paragraph 4.2

Make a complaint about us

We will always try and treat you with courtesy and respect, but there may be times when you are unhappy with our service.

Here's how you can make a complaint about us.