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Your search has returned 89 resultsHow we deal with complaints
Information for councillors on how we assess, investigate, and adjudicate on complaints.
Trust carried out proper investigation into care home resident’s unexplained fracture
We concluded that the investigation by the Belfast Health and Social Care Trust followed all relevant guidelines, but asked it to remind staff of the importance of routinely consulting the GPs of vulnerable adults when carrying out future investigations.
Patient's eye surgery delayed by Trust's failings
We recommended that the Northern Health Trust apologise to a complainant after our investigation found failings in the care and treatment of her baby son and its handling of a Serious Adverse Incident (SAI) investigation.
Annual Reports
The Commissioner for Standards Annual Reports include statistical information on complaints and summaries of some of our investigations.
Trust should have carried out MRI scan on patient with back pain
A patient was in pain for longer than necessary because of delays by the Belfast Trust to obtain the results of a private MRI scan.
Accessibility statement for NIPSO
This accessibility statement applies to https://www.nipso.org.uk
Trust failed to explain reasons for not carrying out Serious Adverse Incident investigation
A woman whose father died in Causeway Hospital after removing his oxygen mask believed he should have been monitored more closely. She also questioned why the Trust did not commission a review into the incident.
Treatment of a patient by the Northern Health & Social Care Trust
A woman complained about the care given to her husband in Antrim Area Hospital in the weeks before his death. We upheld parts of the complaint.
Trust under no obligation to inform families about Continuing Healthcare assessments.
A complainant said that if the South Eastern Health Trust had carried out a proper healthcare assessment it might have been responsible for paying her mother’s nursing home fees .
Woman unfairly removed from GP Patient List
A breakdown in the relationship between a GP Practice and a patient led to her being removed from its Patient List. We welcomed the staff training delivered by the Practice which followed our investigation.