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Your search has returned 213 resultsQuarterly Bulletin - October 2024
Our latest Quarterly Bulletin contains information about:
- Our Ombudsman's Report for 2023-24
- Resources on patient safety
- A new Case Digest on care homes
- Testimonials from our users
- Two investigation reports into complaints about health trusts
Child unnecessarily restrained after Trust failed to monitor use of specialist seating
The Western Trust approved two special chairs for an autistic child to use in school without properly assessing his needs. The Trust should also have given the school clearer instructions on how the chairs were to be used.
Child unnecessarily restrained after Trust failed to monitor use of specialist seating
The Western Trust approved two special chairs for an autistic child to use in school without properly assessing his needs. The Trust should also have given the school clearer instructions on how the chairs were to be used.
Read our full report here.
Housing Executive’s repeated failure to deal with complaints ‘deeply concerning’
The Ombudsman has said she ‘cannot ignore’ the Housing Executive's continued poor response to concerns raised by its service users.
Report recommends review of how the Northern Ireland Housing Executive handles complaints
We upheld a man's complaint about the Housing Executive's failure to deal with his enquiries about emergency accommodation.
Visitors to our office
Please note, if you intend to visit us in person during the week beginning 18 November we would ask if you could telephone us in advance on our Freephone number 0800 343424.
This is a temporary arrangement to accommodate repair work taking place on our premises.
We apologise for any inconvenience.
Treatment of patient’s fractured rib was of a ‘high standard’
A man complained about the treatment he received for his fractured rib. We did not uphold the complaint.
Investigation of a complaint against an out of hours GP service
A GP practice was right to tell a patient to go to a hospital Emergency Department rather than refer her to another GP.
Trust continued to provide pain relief during patient’s final days
The daughter of an elderly cancer patient complained that her syringe driver was removed in the days before her death, causing her to experience unnecessary pain.