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Your search has returned 190 resultsComplaints standards for Northern Ireland
Information on our work to create a common set of complaints handling standards for all public bodies.
Ombudsman asks Department to consider all options to address historic concerns over unfinished road.
A road in Larne remains unfinished because the necessary controls or conditions were not put in place before the work began.
How to make a complaint
Making a complaint is not as daunting as you might think.
This section tells you how to complain to a public body, and how to contact us if you are still unhappy at the end of the complaints process.
Training resources for staff in public bodies
We've released a set of videos to help staff in public bodies deal with complaints.
Topics include an explanation of the principles of good complaints handling, how to investigate complaints, and how to make and communicate good decisions. The videos explain why it's important to listen carefully to complainants, and show how learning from complaints can help improve public services.
They are available here.
Trust did not follow appropriate guidelines when assessing care of child with special needs
We upheld a mother’s complaint about the South Eastern Trust’s care of her son during her 3 week stay in hospital.
Trust did not fully explore man’s concerns about care of his children
Failings by a Trust’s social care team meant a complainant believed it did not take his concerns seriously.
Department failed to properly monitor actions of insolvency practitioner
A complainant claimed that failures by the Department for the Economy resulted in his partner sustaining a significant financial loss.
Trust apologises to patient for failures in his care and treatment
The Belfast Trust should have adopted a more patient-centred approach when caring for a man with liver cancer.
Complaint about out-of-hours GP surgery
Given the risk factors involved, we concluded that a doctor should have considered a different diagnosis when treating an elderly patient.