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Your search has returned 213 resultsInvestigation Reports
We publish our findings to help improve accountability in public bodies and to increase understanding of what we do.
How we deal with complaints
Information for councillors on how we assess, investigate, and adjudicate on complaints.
Trust carried out proper investigation into care home resident’s unexplained fracture
We concluded that the investigation by the Belfast Health and Social Care Trust followed all relevant guidelines, but asked it to remind staff of the importance of routinely consulting the GPs of vulnerable adults when carrying out future investigations.
Frequently Asked Questions
Quick answers to your most commonly asked questions
Recommendations made to Trust after investigation into care of vulnerable adult
We asked the Western Health and Social Care Trust to use the newly appointed Learning Disability Acute Liaison Nurse to ensure that appropriate training is provided to staff who care for patients with disabilities. We also recommended it develop an online information resource for staff to help them care for other vulnerable adults.
Recommendations made to Trust after investigation into care of vulnerable adult
We asked the Western Health and Social Care Trust to use a Learning Disability Liaison Nurse to provide training to staff who care for patients with disabilities. We also recommended it develop an online information resource for staff to help them care for other vulnerable adults.
How to make a complaint
Making a complaint is not as daunting as you might think.
This section tells you how to complain to a public body, and how to contact us if you are still unhappy at the end of the complaints process.
Complaints Standards
We aim to transform the public sector complaints process in Northern Ireland through the implementation of new Complaints Standards.
Patient's eye surgery delayed by Trust's failings
We recommended that the Northern Health Trust apologise to a complainant after our investigation found failings in the care and treatment of her baby son and its handling of a Serious Adverse Incident (SAI) investigation.
Annual Reports
The Commissioner for Standards Annual Reports include statistical information on complaints and summaries of some of our investigations.