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Your search has returned 476 resultsWednesday 26 April
Please note that due to industrial action there will be a disruption to our normal service on Wednesday 26 April.
Easter opening hours
Please note that our office will be closed to the public on Friday 7th April, but we will still be taking calls and enquiries.
Quarterly Bulletin – March 2023
Our latest Bulletin provides updates on our most recent work, including our new Case Digest which contains guidance for schools on managing complaints. It also highlights some of our recently published reports, including our investigations into complaints about health trusts, a GP practice, and a local council.
Case Digest – School Complaints
A guide to best practice for complaints handling in schools has been launched today (21/03/2023). The guide which is being issued to schools throughout Northern Ireland, will provide school leaders and Boards of Governors with an insight into the key issues which have arisen from complaints.
Investigation of a complaint about the Education Authority
A man said that the Education Authority refused to answer questions over how it managed a referral about his son’s school attendance. We found that although it dealt properly with most of his enquiries, it failed to respond to one of the issues he raised.
Investigation of a complaint against the Western Health and Social Care Trust
We found that the Trust failed to follow any multidisciplinary assessments when it assessed a patient for Continuing Healthcare.
Dental patient’s treatment 'in line with COVID-19 guidance'
A man claimed that his son should have been entitled to priority dental treatment during the early months of the COVID-19 pandemic. We did not uphold the complaint, finding that the treatment was not allowed within the restrictions at the time.
Investigation into patient’s de-registration from dental practice
We concluded that a dental practice did not follow the correct procedures when removing a patient from its list. We also found that its records regarding the patient’s complaint were prepared several months after the alleged incidents occurred.
Woman with chronic back pain received appropriate treatment from GP
We found that a GP practice gave a complainant the appropriate medication and took other measures to help ease her back pain.