Search results

This Bulletin highlights some of our most recent investigation reports, including those which found serious failings in two care homes, and into complaints about the Department for the Economy and the Department for Communities.  It also provides other updates on our work.

Our Complaints Standards team are continuing to work with the local government sector in Northern Ireland to change the way they deal with complaints.

We recently reached another important milestone in our programme of transforming the way public bodies deal with complaints.

We recently conducted two online surveys in support of our Own Initiative investigation into how the Trust communicates with patients on a healthcare waiting list.

Our latest Bulletin provides an update on our work to introduce common standards for complaints handling in the public sector. We also highlight some of the investigations we have carried out over the last Quarter.

Our new Bulletin includes information on our latest Own Initiative investigation, an update on our complaints standards work, and highlights recent investigation reports into complaints about patient care in three separate health trusts.

We have begun an own initiative investigation into how Northern Ireland’s Health and Social Care Trusts communicate with patients on healthcare waiting lists.

We want to make a positive difference to people and public services in Northern Ireland.  We do this by resolving complaints and making recommendations so that mistakes are not repeated. Our new Strategic Plan sets out how we intend to carry out this work.  We will be independent, people-focused and fair.  We will also aim to deliver excellence, with a focus on continuous learning and improvement.

A plan to transform how public bodies handle complaints has been launched today by the Northern Ireland Public Services Ombudsman (NIPSO).

The Northern Ireland Assembly today (19 January 2022) approved our complaints handling Statement of Principles.