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Your search has returned 575 resultsPIP and the value of further evidence - follow up report
In June 2021 the Ombudsman found that repeated failings by the Department for Communities in how it handled further evidence amounted to ‘systemic maladministration’. Ombudsman Margaret Kelly made 33 recommendations on how the system could be improved.
This follow-up report shows that out of the 33 recommendations made, 10 have been fully met, 18 partly met, and 5 not met.
Restrictive Practices in Northern Ireland Schools - an overview report
This report contains details of investigations into restrictive practices in schools, identifies recurring themes, and includes a number of recommendations to the Department of Education.
John Carson
Mid & East Antrim Borough Council
Paragraphs 4.2, 4.11, 4.13 (a) & (b)and; and Paragraph 4.18 of the Code.
Breach of Paragraphs 4.2, 4.11, 4.13(a)&(b), and 4.18(b)&(d)
Ruth Wilson
Mid & East Antrim Borough Council
Code paragraphs 4.2, 4.11, 4.13a and 4.6
Breach of Paragraphs 4.2 and 4.13(a) of the Code
Investigation into repair work on disabled man’s home finds multiple failures
The Ombudsman has made a number of recommendations to the Northern Ireland Housing Executive following an investigation of a complaint about the handling of improvement works to a tenant’s residence.
Jolene Bunting
Belfast City Council
Disrepute (p 4.2), Use of Position (p 4.16), Use of Council Resources (p. 4.18), Registration of Interests (p 5.3)
Breach of paragraphs 4.2, 4.16, 4.18
Marc Collins
Mid & East Antrim Borough Council
Code paragraphs 4.2, 4.6, 4.13(a), 4.13(b) and 4.16
Breach of paragraphs 4.13(a), 4.2, & 4.6 of the Code
Improving complaints handling in local government
We recently reached another important milestone in our programme of transforming the way public bodies deal with complaints.
Huge response to surveys into communications with patients on a healthcare waiting list
We recently conducted two online surveys in support of our Own Initiative investigation into how the Trust communicates with patients on a healthcare waiting list.
NIPSO Customer Satisfaction Survey
NIPSO is committed to delivering the highest standards of service to the public. We will not only listen to what people tell us about their experience but we will learn from and act on this also. Our new Strategic Plan for 2022 – 2025 sets out an ambitious vision to be a more accessible, effective and innovative office.