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Your search has returned 590 resultsInvestigation into Council’s enforcement action
We investigated a complaint about the way Belfast City Council dealt with claims of a breach of planning control.
Trust implements action plan following Ombudsman investigation
Our investigation into a complaint about the care and treatment of a cancer patient has led to an apology to the complainant and a review of the issue of pain management on two wards in the Mater and Royal Victoria hospitals.
Patient's eye surgery delayed by Trust's failings
We recommended that the Northern Health Trust apologise to a complainant after our investigation found failings in the care and treatment of her baby son and its handling of a Serious Adverse Incident (SAI) investigation.
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Wednesday 26 April
Please note that due to industrial action there will be a disruption to our normal service on Wednesday 26 April.
Easter opening hours
Please note that our office will be closed to the public on Friday 7th April, but we will still be taking calls and enquiries.
Quarterly Bulletin – March 2023
Our latest Bulletin provides updates on our most recent work, including our new Case Digest which contains guidance for schools on managing complaints. It also highlights some of our recently published reports, including our investigations into complaints about health trusts, a GP practice, and a local council.
Case Digest – School Complaints
A guide to best practice for complaints handling in schools has been launched today (21/03/2023). The guide which is being issued to schools throughout Northern Ireland, will provide school leaders and Boards of Governors with an insight into the key issues which have arisen from complaints.
Investigation of a complaint about the Education Authority
A man said that the Education Authority refused to answer questions over how it managed a referral about his son’s school attendance. We found that although it dealt properly with most of his enquiries, it failed to respond to one of the issues he raised.
Investigation of a complaint against the Western Health and Social Care Trust
We found that the Trust failed to follow any multidisciplinary assessments when it assessed a patient for Continuing Healthcare.