The Board of Governors of a secondary school should have set up a sub-committee to investigate a complaint about whether a pupil’s A Level grades were estimated fairly.
Our latest Case Digest features a number of investigations into complaints about care homes. It highlights the importance of good complaints handling and provides some key messages for the families of those in care.
We found no maladministration in the way the Council for the Curriculum, Examination and Assessment’s made its decision about an exam grade, but were critical of the system it had in place for receiving appeals.