The Board of Governors of a secondary school should have set up a sub-committee to investigate a complaint about whether a pupil’s A Level grades were estimated fairly.
Our latest Case Digest features a number of investigations into complaints about care homes. It highlights the importance of good complaints handling and provides some key messages for the families of those in care.
A woman contacted her Health Trust to complain about her social worker, who she felt had wrongly accused her of emotional and psychological abuse towards her children.