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5 findings available

School didn’t properly investigate parent’s complaint

The Board of Governors of a secondary school should have set up a sub-committee to investigate a complaint about whether a pupil’s A Level grades were estimated fairly.

Investigation Report
Upheld

School failed to provide pupil with appropriate support

A school should have done more to help a student who was struggling with an 'A-Level' subject.

Investigation Report
Upheld

Housing association apologises over its wrongful assumptions and handling of tenant’s case

Case Summary

Ombudsman helps resolve motorist's complaint

Case Summary