A man believed that staff from his wife’s care home should have consulted with doctors when she contracted Covid-19. We partially upheld the complaint.
Our latest Case Digest features a number of investigations into complaints about care homes. It highlights the importance of good complaints handling and provides some key messages for the families of those in care.
A man said that the Education Authority refused to answer questions over how it managed a referral about his son’s school attendance. We found that although it dealt properly with most of his enquiries, it failed to respond to one of the issues he raised.