Investigation reports

A man believed that staff from his wife’s care home should have consulted with doctors when she contracted Covid-19. We partially upheld the complaint.

The parents of a woman with multiple healthcare needs complained that she should have been cared for in a nursing home rather than a residential home.  Our investigation found that the Trust properly assessed the woman’s needs and cared for her appropriately.

We recommended that a healthcare provider review its policies and improve staff training after we investigated the care it provided to a complainant’s elderly mother.