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10 findings available

School didn’t properly investigate parent’s complaint

The Board of Governors of a secondary school should have set up a sub-committee to investigate a complaint about whether a pupil’s A Level grades were estimated fairly.

Investigation Report
Upheld

School failed to provide pupil with appropriate support

A school should have done more to help a student who was struggling with an 'A-Level' subject.

Investigation Report
Upheld

Complaint about Primary School partially upheld

A woman complained about her daughter’s teacher and of the school’s failure to act on her concerns.

Investigation Report
Upheld

Investigation of a complaint against a Primary School

The parents of a child with special educational needs complained that his primary school was not giving him the support he needed. 

We upheld the complaint and made a number of recommendations to the school.

Investigation Report
Upheld

DVA apologises after failing to explain appeals process

Case Summary

Investigation into complaint against primary school principal

Case Summary

Complaint handling failures follow allegations into principal’s conduct towards autistic pupil

Case Summary

Multiple school failings identified after primary school girl was inappropriately touched by fellow pupil

Case Summary

Apology from school settles parents' complaint

Case Summary

Complaint against the Driver and Vehicle Agency

The Driver & Vehicle Agency failed to manage a complainant's medical assessment in a timely manner, thereby increasing the risk that his licence would expire while his renewal was being processed. The Ombudsman also found that the DVA failed to communicate with the Occupational Health Service to ensure the application was treated as a priority.

Investigation Report