A man believed that staff from his wife’s care home should have consulted with doctors when she contracted Covid-19. We partially upheld the complaint.
A man said the Department of Agriculture, Environment and Rural Affairs failed to investigate his reports of unlawful activity by a waste management company.
We've reminded the Cedar Foundation about its record keeping and complaint handling responsibilities after we investigated a man’s complaint about his exclusion from its Social Inclusion Service.
A number of recommendations have been made by the Ombudsman after an investigation revealed that unclear guidance to applicants led to confusion over eligibility of Single Farm Payments.