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4 findings available

School didn’t properly investigate parent’s complaint

The Board of Governors of a secondary school should have set up a sub-committee to investigate a complaint about whether a pupil’s A Level grades were estimated fairly.

Investigation Report
Upheld

School failed to provide pupil with appropriate support

A school should have done more to help a student who was struggling with an 'A-Level' subject.

Investigation Report
Upheld

Complainant experienced injustice as a result of Council's actions

A local Council has been asked by the Ombudsman to apologise to a complainant after an investigation found they failed to follow their own Financial Regulations during a process to appoint a company for a public event.

Investigation Report