Investigation reports

A man complained that an MRI scan carried out by the Belfast Trust failed to identify the cause of his back pain. 

We did not uphold the complaint.

A man said he didn't realise the South Eastern Trust had discharged him from its mental health services.  The resulting confusion without left him without treatment for 18 months.

The South Eastern Trust should have obtained more evidence from a care home and others when it investigated an adult safeguarding referral.

A man complained about how his late wife was cared for after she suffered a fall.  We upheld parts of the complaint.

We upheld a mother’s complaint about the South Eastern Trust’s care of her son during her 3 week stay in hospital.

The Belfast Trust should have adopted a more patient-centred approach when caring for a man with liver cancer.

Error created uncertainty and caused patient upset, but did not impact on the care she received. 

A patient’s spinal injury should have been reviewed by a consultant following referral from another Trust.

A woman complained that nursing staff failed to meet her late mother’s personal hygiene needs while she was in hospital. She also complained about the Trust’s decision not to carry out a planned kidney operation.

A woman complained about the care provided by the Belfast Health and Social Care Trust to her late father in his final weeks. We upheld parts of the complaint.