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77 findings available

Ombudsman begins investigation into Northern Ireland Housing Executive

The Ombudsman has written to the Chief Executive of the Northern Ireland Housing Executive to say she has commenced an 'own initiative' investigation into the organisation.

The decision follows the Ombudsman’s consideration of the Housing Executive’s response to her investigation proposal from earlier this year.

Own Initiative Investigation

Department’s decision not to accept review was in line with rules of scheme.

The Department for Infrastructure was not required to accept a complainant’s request to review her Covid relief application as it was made outside the time period allowed.

Investigation Report
Not upheld

School didn’t properly investigate parent’s complaint

The Board of Governors of a secondary school should have set up a sub-committee to investigate a complaint about whether a pupil’s A Level grades were estimated fairly.

Investigation Report
Upheld

Department failed to properly monitor actions of insolvency practitioner

A complainant claimed that failures by the Department for the Economy resulted in his partner sustaining a significant financial loss.

Investigation Report
Upheld

Ombudsman asks Department to consider all options to address historic concerns over unfinished road.

A road in Larne remains unfinished because the necessary controls or conditions were not put in place before the work began.

Investigation Report
Upheld

Ombudsman proposes own initiative investigation into Housing Executive

The Northern Ireland Public Services Ombudsman is proposing to investigate the actions of the region’s largest social housing landlord, the Northern Ireland Housing Executive.

The investigation into social housing conditions would be the third to take place under the Ombudsman’s ‘own initiative’ power, which allows for an investigation to take place where she has a reasonable suspicion of systemic maladministration.

Own Initiative Investigation

School failed to provide pupil with appropriate support

A school should have done more to help a student who was struggling with an 'A-Level' subject.

Investigation Report
Upheld

Complaint about Primary School partially upheld

A woman complained about her daughter’s teacher and of the school’s failure to act on her concerns.

Investigation Report
Upheld

Northern Ireland Housing Executive properly assessed man’s housing application

A man claimed he was treated unfairly by the Housing Executive when it rejected his application for a three-bedroomed house.

Investigation Report
Not upheld

Report recommends review of how the Northern Ireland Housing Executive handles complaints

We upheld a man's complaint about the Housing Executive's failure to deal with his enquiries about emergency accommodation.

Investigation Report
Upheld

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