We asked the Belfast Trust to apologise to a man for taking 10 months to complete a criminal record check, thereby delaying his application to look after his grandchildren.
We found failures in Causeway Coast and Glens Borough Council’s decision to take no action over an independent report which was critical of its senior staff.
The Director of Governance and Support Services will be responsible for supporting the Ombudsman in the management of the unique accountability arrangements which underpin the office.
They will oversee the development and delivery of NIPSO’s key support services including IT, HR, Facilities Management, Finance, Management Reporting and Information Governance in line with the NIPSO Strategic Plan and Values. As a member of the Senior Management Team, they will contribute to corporate leadership and embedding the values of NIPSO in all internal and external interactions.
Our team of Casework Officers perform a key function in NIPSO’s aim to provide people with access to justice through the investigation of unresolved complaints. The role is diverse and will appeal to those with a desire to apply their analytic and problem-solving skills to drive forward improvement in public services.
Casework Officers work with others in NIPSO to share our investigation findings with the public, to communicate recommendations for service improvement, and raise awareness of the important work of the Office.
Alderman John Smyth (Antrim and Newtownabbey Borough Council) has been suspended from sitting on the council’s Planning Committee for three months following an Adjudication Hearing held on 15 June.
An Ombudsman report released today has found that the significant and repeated failures to properly update patients on healthcare waiting lists in Northern Ireland amounted to ‘systemic maladministration’, and in many cases had a detrimental impact on the health and wellbeing of those waiting.
