Catch up on our recent activities with the latest Quarterly Bulletin.

Included in this issue:

• Our investigation into the Northern Ireland Housing Executive
• The latest on the new rules to make it easier for the public to complain about public bodies
• Links to reports on our investigations into two health trusts.

Our new Strategic Plan focuses on accessibility, engagement and making a difference. 

These themes remain core to NIPSO providing everyone in Northern Ireland with a pathway to justice.

Read about our values, aims and objectives for the next 4 years here.

Our office is closed on Monday 14 and Tuesday 15 July.

Our online complaints form is available here if you wish to make a complaint during this time.

Alderman Linda Clarke (Antrim and Newtownabbey Borough Council) has been suspended from her position as councillor for 3 months following an Adjudication Hearing held today (9 July).

Click here for more information.

The Ombudsman has written to the Chief Executive of the Northern Ireland Housing Executive to say she has commenced an 'own initiative' investigation into the organisation.

The decision follows the Ombudsman’s consideration of the Housing Executive’s response to her investigation proposal from earlier this year.

Click here for further details.

Our office is closed for the Easter break between 2.30pm on Friday 18 April until 9.00am on Wednesday 23 April.

Our online complaints form is available here if you wish to make a complaint during this time.

We've released a set of videos to help staff in public bodies deal with complaints.

Topics include an explanation of the principles of good complaints handling, how to investigate complaints, and how to make and communicate good decisions. The videos explain why it's important to listen carefully to complainants, and show how learning from complaints can help improve public services.

They are available here.