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Report into the care and treatment of a cancer patient at Belfast City Hospital

Investigation finds that patient should have been offered a ‘no treatment’ option during his consultation with a Doctor, but other aspects of complaint not upheld.  

  • Corporate news

Application for wind turbine ‘not processed in appropriate manner’ by Council

The Ombudsman has found that a Council provided a planning applicant with misleading and inaccurate information about his application, and has made a series of recommendations for remedy.  

  • Corporate news

Quarterly Bulletin – April 2018

Download a copy of our first Quarterly Bulletin to find out the latest news from the Office.

  • Corporate news

Complainant experienced injustice as a result of Council’s actions

A local Council has been asked by the Ombudsman to apologise to a complainant after an investigation found they failed to follow their own Financial Regulations during a process to appoint a company for a public event.

  • Corporate news

Investigation into repair work on disabled man’s home finds multiple failures

The Ombudsman has made a number of recommendations to the Northern Ireland Housing Executive following an investigation of a complaint about the handling of improvement works to a tenant’s residence.

  • Corporate news

Ombudsman critical of nursing home over delay in call for ambulance

An investigation has revealed that a nursing home failed to fully record its observations of a resident’s head injury following a fall, and did not call an ambulance to take him to hospital until almost eight hours after the incident.  The report can be viewed here.

  • Corporate news

Patient was given appropriate care and treatment prior to her death

An investigation by the Ombudsman has found that the Southern Health and Social Care Trust provided appropriate care and treatment to a patient prior to her death from a serious heart condition in 2014.

  • Corporate news

Former Department of Environment failed to monitor planning agreement with Belfast City Airport.

The Northern Ireland Public Services Ombudsman has issued a finding of maladministration against the former Department of Environment for its failure to monitor the numbers of late flights into and out of George Best Belfast City Airport.

  • Corporate news

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