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Quarterly Bulletin – October 2018

Our latest Quarterly Bulletin contains a link to our new animated video and a selection of our latest investigation reports.

  • Corporate news

Investigation into complaint that medical staff’s slow response led to patient losing his sight

Ombudsman finds that man’s ‘red-eye’ should have been monitored more closely while he was in hospital, and that an earlier diagnosis would have improved the chances of his vision being retained. (4 October 2018)

  • Corporate news

Investigation into the care and treatment of a patient at the Royal Victoria Hospital

An Ombudsman investigation has found that a hospital patient should have been given higher levels of fluid in the days before he died, but that while this may have prolonged his life for a time his death could not have been avoided. (28 September 2018)

  • Corporate news

Ombudsman finds that patient was given adequate information about her medical condition on discharge from hospital

An investigation has found that staff from the Ulster Hospital followed full and appropriate procedures when they discharged a patient who had been in their High Dependency Unit while undergoing treatment for a serious illness. (19 September 2018)  

  • Corporate news

Investigation critical of Transport NI’s failure to provide and record reasons why four planning applications were considered acceptable.

An investigation into the way Transport NI (now DfI Roads) dealt with consultation responses to a planning application has led to the Ombudsman making a number of recommendations. (17 September 2018)  

  • Corporate news

Family receive apology over failings during Serious Adverse Incident investigation

Health and Social Care Trust agrees to Ombudsman ‘action plan’ to improve the way it deals with families during investigations into Serious Adverse Incidents.

  • Corporate news

Ombudsman asks Department to refund complainant after finding it unfairly recovered payment of farming subsidy

A number of recommendations have been made by the Ombudsman after an investigation revealed that unclear guidance to applicants led to confusion over eligibility of Single Farm Payments.  

  • Corporate news

Investigation finds that Department did not respond adequately to complaint

The Ombudsman has recommended that the Northern Ireland Civil Service review elements of their Dignity at Work policy after she found maladministration in the way the Department for Communities handled a complaint from a member of the public.  

  • Corporate news

Consultant provided appropriate care to patient following workplace accident

The Ombudsman has concluded that a hospital pain management consultant provided proper care to a patient who had been electrocuted in an accident at work.

  • Corporate news

Trust failed to provide adequate care and treatment to patient during last weeks of her life

An investigation has found a number of failures by the Southern Health and Social Care Trust in relation to a patient’s care and treatment, and that appropriate and timely intervention may have alleviated her discomfort and distress in the last weeks of her life.

  • Corporate news

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