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Publication Scheme
Under the Freedom of Information Act 2000 every public authority is required to adopt and maintain a publication scheme.
Who we are, what we do
This section explains what an Ombudsman does and gives information about our senior staff.
How we deal with your complaint
We look carefully at every complaint.
Some complaints can be resolved quickly, while others may need a more detailed investigation.
Publications
These are the documents we use to help us make our decisions.
Privacy information
This page tells you how we send and receive information securely, and how we handle your personal data.
Annual Reports
Our Annual Reports and Accounts explain how we spend our money and how we perform against our targets.
The Ombudsman's Reports give information about the investigations we carried out during the year.
Training Resources
These short videos explain why good complaints handling is important and provide helpful guidance to those investigating complaints.
Model Complaints Handling Procedures
Our Model Complaints Handling Procedures provide guidance to staff on how they should investigate complaints.