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Information on the Northern Ireland Local Government Code of Conduct for Councillors (the Code), and the Commissioner's Guidance.

A set of learning resources to help organisations support people who are experiencing vulnerability. 

This section contains our Principles of Good Administration, the Principles of Good Complaint Handling, as well as our Case Digests, Quarterly Bulletins, Surveys and more.

Resources from our conference in March 2024 on the theme of patient safety in Northern Ireland.

We offer rewarding, satisfying work in support of our investigations into complaints about public services and in upholding ethical standards in local government.

We will always try and treat you with courtesy and respect, but there may be times when you are unhappy with our service.

Here's how you can make a complaint about us.

Comments from people following our investigation of their complaints.