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Investigation upholds complaint about patient’s end of life care

A report has made recommendations to the Northern Ireland Hospice after an investigation found that a number of failures meant a meant a patient in receipt of community palliative nursing did not receive the end of life care she needed.

The care and treatment of a patient in the Royal Victoria Hospital

An investigation has found that a patient was treated appropriately on the fracture ward of the Royal Victoria Hospital, but that she should have been transferred to a respiratory ward after her surgery.

Complaint about care of patient in hospital Accident & Emergency Department partially upheld

The Ombudsman has found that a patient who was treated in Antrim Area Hospital A&E department should have had her pain score taken on her initial assessment and assessed at regular intervals.  However, the investigation also found that on the basis of the symptoms an x-ray and treatment with painkillers was appropriate.

Invest NI communicated appropriately with complainant during grant application

A man’s complaint that Invest NI failed to provide his company with adequate guidance and support during its application for a Research and Development Grant has not been upheld.

Health Trust prescribed patient correct level of sedative

An investigation has not upheld a complaint that the Western Health and Social prescribed a patient the wrong dose of a sedative. It also found that the Trust properly addressed the complainant’s concerns about the care of his mother.

Failings found in care of a patient in Antrim Care Home

An investigation into the care of a patient in Antrim Care Home found failings relating to the administration and recording of medicines, and in the way it responded to the patient’s panic attack.

Ombudsman finds care of a patient with persistent shoulder pain was ‘appropriate’

A report about the treatment of a patient by the Belfast Health and Social Care Trust has found that the level of care given was appropriate, but has stressed the importance of information sharing in cases where care is being delivered in both a Trust and private healthcare setting.

Investigation into a complaint about the Regulation and Quality Improvement Authority

The Ombudsman has found that an RQIA inspection and subsequent report was completed according to relevant standards, but that it should have taken further steps to provide the registered manager of a care home with a copy of the draft report so that she could comment on its factual accuracy.

Investigation into claim that patient was unaware her placement in respite care was temporary

The Ombudsman has found that Belfast Health and Social Care Trust should have communicated more clearly with a patient’s family before she was discharged from hospital into respite care.

Trust 'took reasonable steps to avoid complications' to mother following induced labour

An investigation has concluded that the South Eastern Health and Social Care Trust managed a mother's induced labour appropriately, and found that a delay in giving her antibiotics was not the cause of an infection to her and her baby.

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