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Investigation into woman’s complaint about emergency caesarean section

We found no failing on the part of the Belfast Health and Social Care Trust after investigating a woman’s complaint that she was not given the right care in the later stages of her pregnancy.

Investigation into patient’s complaint about birth control clinic

A woman complained that a nurse asked her inappropriate questions about her sexual health during a procedure to remove a birth control implant.  We found that the Belfast Trust took the correct course of action and that the questions it asked were reasonable.

Dental practice should have talked through treatment plan to ensure patient fully understood referral process

We established that it was appropriate for a dental practice to refer a patient to another practice for sedation, but we asked it to apologise to her for causing a misunderstanding.

Trust’s failures over adoption application caused couple ‘distress and injustice’.

We found that the Belfast Trust stopped a couple’s adoption application without clearly telling them why.  We asked the Trust to apologise, to let the couple make the application again, and to carry out an audit of previous adoption applications to see if others had been affected in the same way.

The care and treatment of a patient by the South Eastern Health & Social Care Trust

An investigation into complaint from a man who believed he would not have developed cirrhosis of the liver if he had received proper medical attention has found that his care was 'appropriate and reasonable and in accordance with good medical practice.'

Investigation of a complaint against the Western Health and Social Care Trust

An investigation into complaints about the end of life care received by a man in the South West Acute Hospital has found that he was treated appropriately by medical staff.

Patient should have received additional support but overall care was 'appropriate'

The Ombudsman has found that the care provided to a patient in respect of pain management, referral to palliative care and review of pain at appointments was reasonable.  However, the investigation identified a failing relating to the lack of a clinical nurse specialist to assist the patient during the final stages of her cancer.

Investigation into the fall of a patient whilst in Belfast City Hospital

The Ombudsman has upheld elements of a complaint that appropriate steps were not taken to prevent an elderly patient from falling out of a hospital bed, but did not establish a link between her fall and her death the following day.

Care home properly addressed complainant's concerns about the care of his mother

The Ombudsman has found that a care home provided a patient with the right level of the drug Quetiapine, and addressed a complainant’s concerns about the diet the patient received in the home.

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