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Trust followed relevant guidelines in interpretation of MRI scan

A man complained that an MRI scan carried out by the Belfast Trust failed to identify the cause of his back pain. 

We did not uphold the complaint.

GP practice should have referred patient for further tests

A woman claimed that if her late husband’s weight loss been investigated properly his cancer may have been detected sooner. 

We found it was a ‘significant failure in care and treatment’ that his GP didn’t send him for further diagnostic treatment.

Ombudsman begins investigation into Northern Ireland Housing Executive

The Ombudsman has written to the Chief Executive of the Northern Ireland Housing Executive to say she has commenced an 'own initiative' investigation into the organisation.

The decision follows the Ombudsman’s consideration of the Housing Executive’s response to her investigation proposal from earlier this year.

Trust's management of patient was appropriate

A patient complained he was uncomfortable after he was fitted with a catheter following surgery.  We found no failings in his care and treatment.

Complaint about patient’s care partially upheld

A woman believed that the Western Trust should not have left it to her family to arrange palliative care for her elderly mother.

Care of patient was in line with guidelines

A woman complained that doctors did not do enough to monitor and investigate her father’s condition prior to his death.

Trust failed to communicate DNR decision

The Northern Trust should have told a patient and his family that he would not be resuscitated if his heart or breathing stopped. 

Treatment of patient’s cyst was in line with procedures

A man said a hospital should not have discharged him without doing further tests on a cyst on his brain. We found he was treated appropriately.

Complaint about woman’s fertility treatment

A woman complained that her IVF treatment failed because the Belfast Trust’s fertility clinic failed to monitor her progesterone levels. Our investigation did not identify any failings.

Council dealt with complaint in line with procedures

A man believed that Ards and North Down Borough Council should have independently verified whether planning orders had been breached, rather than taking the word of the developer. We did not uphold the complaint.

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