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Your search has returned 420 resultsHealthcare provider missed opportunity for earlier assessment of patient’s hip injury
Our investigation found that 3FiveTwo’s treatment of a patient was appropriate, but that errors led to a delay in her treatment.
Report upholds man's complaint about suspension of PIP
Our investigation examined a man's claims that the Department for Communities had failed to consider his ‘difficulties’ when considering his claim for the Personal Independence Payment benefit, and that it lacked understanding of his condition.
Failures in end of life care had ‘significant impact’ on cancer patient and her daughter
Errors by the Belfast Health and Social Care Trust meant that a cancer patient’s end of life symptoms were left uncontrolled, and that opportunities for advanced care planning were missed. It also found that her end of life wishes were not taken into account.
Investigation of a complaint about the Western Health and Social Care Trust
We found a number of failures in our investigation into the Trust's care of a nursing home patient.
Hospital failed to check that patient was medically fit for discharge
We partially upheld a complaint that a patient contracted sepsis because he was released too early from Antrim Area Hospital. We asked the hospital to apologise for its failings, and to review its procedures on discharge of patients from the ward in question.
Complainant left frustrated and distressed after delay in processing rates bill
We concluded that a 25% cut to a complainant’s rates bill was appropriate financial redress for the problems she experienced, but asked the Land and Property Service to put in new procedures to help them trace ratepayers more effectively.
Emergency Department’s diagnosis of patient was ‘reasonable and appropriate’
Our investigation found that the care and treatment of a patient in the Royal Victoria Hospital was reasonable and appropriate. However, we also found that she should have been told what symptoms to look out for in case she needed to return to the Emergency Department or visit her GP.
Trust’s investigation into injuries of care home resident left daughter with ‘unanswered questions’
We found that the Northern Health and Social Care Trust carried out a safeguarding investigation broadly in line with its procedures, but were critical that the investigation did not find out how the resident sustained bruising during her time in the home.
Recommendations made to Trust after investigation into care of vulnerable adult
We asked the Western Health and Social Care Trust to use the newly appointed Learning Disability Acute Liaison Nurse to ensure that appropriate training is provided to staff who care for patients with disabilities. We also recommended it develop an online information resource for staff to help them care for other vulnerable adults.