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Investigation of a complaint against a GP Practice

A GP Practice provided appropriate care and treatment to a man shortly before his sudden death.

Lost in Translation

This report provides an overview of our  assessment of the provision of Interpreting Services in GP practices for patients who are not proficient in English.

It is the first in a series of Overview Reports which review issues that are creating potential barriers to accessing healthcare.

'Fundamental failings' led to death of unborn baby

A woman who was 33 weeks pregnant was admitted to Craigavon Area Hospital with severe abdominal pains.

Our investigation found that had an emergency caesarean section been carried out it is likely her baby would have survived.

Ombudsman asks Department to consider all options to address historic concerns over unfinished road.

A road in Larne remains unfinished because the necessary controls or conditions were not put in place before the work began.

Investigation of a complaint against the Belfast Health and Social Care Trust

A Trust’s failure to perform an examination of a patient on admission to hospital meant he was not assessed by medical staff against this baseline during his time on the ward.  The investigation also identified a number of record keeping failures by the Trust while caring for the patient.

Trust did not fully explore man’s concerns about care of his children

Failings by a Trust’s social care team meant a complainant believed it did not take his concerns seriously.

Trust apologises to patient for failures in his care and treatment

The Belfast Trust should have adopted a more patient-centred approach when caring for a man with liver cancer.

Complaint about out-of-hours GP surgery

Given the risk factors involved, we concluded that a doctor should have considered a different diagnosis when treating an elderly patient.

Department failed to properly monitor actions of insolvency practitioner

A complainant claimed that failures by the Department for the Economy resulted in his partner sustaining a significant financial loss.

Trust did not follow appropriate guidelines when assessing care of child with special needs

We upheld a mother’s complaint about the South Eastern Trust’s care of her son during her 3 week stay in hospital.

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