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A report by the Ombudsman has criticised elements of the care provided to a patient by Spire Independent Healthcare, based in Blackpool (Lancashire). The patient was referred to Spire under a waiting list initiative operated by the Belfast Health and Social Care Trust.

A woman complained about the treatment her daughter received when she attended the Emergency Department of Altnagelvin Hospital.  We found that the plan to conduct an ECG and observe the patient was reasonable, but asked the Trust to apologise for the nursing behaviours and attitudes she encountered in the hospital.

We asked the Northern Health Trust to apologise to a man after we found it failed to properly monitor a growth on his lungs and to offer him appropriate non-surgical treatment.

We asked the Belfast Trust to apologise to a man for taking 10 months to complete a criminal record check, thereby delaying his application to look after his grandchildren.

A woman who complained about the time it took for a hospital consultant psychiatrist to treat her mother has had her complaint upheld by the Public Services Ombudsman.

A patient complained that if a cyst had been diagnosed earlier she could have avoided a painful procedure to have it drained.     

This report was prepared in response to concerns about the protection given to trees and the lack of enforcement action following reported breaches of Tree Preservation Orders (TPOs).

An investigation has found that the Northern Health and Social Care Trust failed to provide adequate care and treatment to a patient who died of multiple organ failure in the Causeway Hospital, Coleraine on 26 September 2015.

The Public Services Ombudsman has upheld a complaint from a woman who waited 20 months to have a carer's assessment carried out by the Western Health and Social Care Trust.