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A man whose son lived in supported housing complained about the care provided by the Belfast Trust. 

We upheld his complaint.

The Lagan Valley Hospital carried out reasonable and appropriate investigations to determine the source of a patient’s abdominal pain.

We made a number of recommendations to the Belfast Trust after we found failures in the way it treated a patient with a fractured leg. 

We concluded that delays in removing her leg cast and in monitoring her pressure sores caused sepsis and contributed significantly towards her premature death.

A woman complained about how long it took the Northern Health Trust to provide her late son with a routine test for heart disease, and about its subsequent failure to monitor his condition.

We asked Causeway Coast and Glens Borough Council to refund thousands of pounds to a woman after we found it mismanaged an online procurement.

The Ombudsman has recommended that the Department for Communities should review its operation of the appointee procedure following an investigation into a complaint.

The parents of a child with special educational needs complained that his primary school was not giving him the support he needed. 

We upheld the complaint and made a number of recommendations to the school.

We investigated a man’s concerns about the death of his elderly mother. 

We found that while she suffered from a number of medical conditions which could have caused her death at any time, the immediate cause was Covid-19.

A parent who acted as a carer for her son with special needs complained that a six-month delay in her family being allocated a social worker impacted her financially and mentally.

We upheld the complaint but found no evidence of bias against the parent by the Trust. 

An investigation by the Ombudsman has found that a decision by a Health Trust not to prioritise a patient's hip surgery was reasonable and appropriate, but has criticised the Trust for not letting the man's GP know about its decision.