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A man claimed Belfast City Council should have asked his neighbour to remove a structure on his driveway.

Although the Council was not required to take action, we found it should have explained to the man why.

A woman complained about a Trust’s decision not to allow her son to be his brother’s paid carer.

We found that social workers provided the family with appropriate support, but asked the Trust to re-examine its decision as we could not be sure it had correctly applied Departmental guidance.

We investigated a complaint from a member of the public who believed she was treated unfairly by the Department of Health.

A Health Trust’s decision to admit a woman to a care home was appropriate, but its communication with her carer fell below the expected standards.

The son of a care home resident raised concerns about his father’s treatment in the home.  We found that the Trust followed the correct Adult Safeguarding guidelines while looking after him.

A man claimed the Belfast Trust removed him from an in-patient waiting list because he had complained about one of its surgeons.  Our investigation found no evidence to support this view. 

A woman complained that hospital delays contributed to her mother’s early death. We found a number of failings in her care and treatment. 

A patient was in pain for longer than necessary because of delays by the Belfast Trust to obtain the results of a private MRI scan.

A man who suffered a back injury at work was treated appropriately by clinicians in the Northern Trust. However, we found that when the man made a complaint about his treatment, the Northern Trust did not answer all of his questions.