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Your search has returned 410 resultsComplainant experienced injustice as a result of Council's actions
A local Council has been asked by the Ombudsman to apologise to a complainant after an investigation found they failed to follow their own Financial Regulations during a process to appoint a company for a public event.
Investigation of a complaint against the South Eastern Health and Social Care Trust
A man sought assurance that his wife had been cared for appropriately in hospital. We partially upheld the complaint.
Investigation of a complaint against the Western Health and Social Care Trust
We found that the Western Health Trust should have diagnosed a patient at an earlier stage, given his symptoms, test results, and observations.
Trust apologises to complainant after failures in care of late mother
We upheld a number of complaints against the Northern Health Trust, including that hospital staff did not give an elderly patient enough fluids, nor appropriately monitor her over a 24-hour period.
Investigation finds Department failed to provide clear information over Covid-19 Business Support Scheme
A complainant believed her business should have received financial support during the Covid-19 pandemic. We asked the Department for the Economy to retrospectively accept and consider her application.
Former Department of Environment failed to monitor planning agreement with Belfast City Airport.
The Northern Ireland Public Services Ombudsman has issued a finding of maladministration against the former Department of Environment for its failure to monitor the numbers of late flights into and out of George Best Belfast City Airport.