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The Ombudsman has found that the Belfast Health and Social Care Trust made a concerted attempt to resolve a complainant’s concerns about the care and treatment provided to her father while he was the resident of a Belfast nursing home. 

A Trust’s failure to accurately report on a patient’s CT scan meant she and her family could not prepare for her end-of-life care.

We found that the Trust should have retested a patient for COVID when it found her previous sample had not been processed.

A man who accidentally splashed a dangerous chemical in his eye should have been checked more thoroughly when he went to the Ulster Hospital.

Our investigation found that the GP Practice properly managed the patient’s medication, and that it made appropriate referrals for further testing.

The Belfast Health Trust has apologised to a man after our investigation found failures in the care of his late wife.

We asked a GP practice to apologise after we found that despite a woman’s history of skin cancer it did not urgently refer her to a dermatologist.

The parents of a woman with multiple healthcare needs complained that she should have been cared for in a nursing home rather than a residential home.  Our investigation found that the Trust properly assessed the woman’s needs and cared for her appropriately.

We investigated a complaint that Armagh, Banbridge and Craigavon Borough Council should have enforced planning rules over a garden cabin.

We found that a letter sent by a GP Practice to patient was appropriate and followed relevant guidelines.