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About Us
About Us
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  Advice on how to complain to a public body and what to do if you remain unhappy at the end of the process.
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- Make a complaint about us
  
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For Service Providers
Information for Service Providers
- Information and Guidance
  
  Resources to help public bodies understand our role
- Complaints standards
  
  Information on our work to create Model Complaints Handling Procedures for public bodies
Our Investigations
Case Decisions
- Reports and case summaries
  
  Investigations into complaints from the public
- Own Initiative Investigations
  
  Investigations we've launched on our own initiative
Other Resources
Resources
- Patient Safety
  
  Resources on the theme of patient safety in Northern Ireland.
- Vulnerability
  
  Information to help users experiencing vulnerability
- Publications
  
  Ombudsman Principles, Case Digests, Bulletins and more

Search results

Your search has returned 420 results

GP practice addresses appointment booking system after patient’s complaint

Trust carried out proper investigation into care home resident’s unexplained fracture

We concluded that the investigation by the Belfast Health and Social Care Trust followed all relevant guidelines, but asked it to remind staff of the importance of routinely consulting the GPs of vulnerable adults when carrying out future investigations.

Ombudsman critical of council’s handling of planning application

We found that failings by Ards and North Down Borough Council resulted in delays to a golf club’s planning application.

Trust apologises over care of patient who took his own life

Our investigation found that the South Eastern Trust failed to properly assess the risks faced by a patient, and could have done more to help him before his death.

Multiple school failings identified after primary school girl was inappropriately touched by fellow pupil

Parent's shock after finding son was unknowingly placed on the SEN register

Lack of apology from school after it retracts claims that parent was a risk to child and failed to follow correct procedures in handling of bullying incident

Teacher’s conduct and school’s complaint handling process addressed following complaint

School apologies and addresses procedures after pupil was grabbed by the scruff of the neck

Parent of SEN pupil discovers a lack of honesty, transparency and openness in the school’s complaint handling process

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