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We asked the Belfast Trust to make service improvements after investigating a man’s complaint that his wife’s brain tumour should have been diagnosed earlier.

A woman whose husband was in significant pain and was feeling suicidal said he shouldn’t have been discharged from hospital.

The Belfast Trust has put in place new procedures for carrying out pre-operative assessments after we partially upheld a man’s complaint.

A man complained about the care and treatment his late wife received by the South Eastern Trust.  Our investigation found no failures.

A business owner said he was unfairly denied a Covid business support grant.  We found that the man’s application was assessed properly, but criticised the Department for the Economy for producing guidance that was not clear.

A woman contacted her Health Trust to complain about her social worker, who she felt had wrongly accused her of emotional and psychological abuse towards her children.

An investigation has revealed that a nursing home failed to fully record its observations of a resident's head injury following a fall, and did not call an ambulance to take him to hospital until almost eight hours after the incident. 

We found that a consultation response to a planning application should have been made available on the Planning Portal website.  While this was a record keeping error by the Belfast Planning Service, we found no grounds to question its decision to approve the application.

We upheld a complaint that a man should not have been on the same anti-depressant medication without a review for more than 5 years.